Privacy Policy for Your Exercises

Overview

At Yourexercises, we understand the importance of privacy and are committed to maintaining the confidentiality of personal data. This privacy policy outlines how we collect, use, and safeguard your personal information when you interact with our Home Exercise Program (HEP) platform, which is designed for healthcare providers.

Should you have any further questions or concerns regarding your personal data, please do not hesitate to contact us

Scope of This Privacy Policy

This document describes how Your Exercises handles personal data in various contexts, including interactions via our website, usage of our software by healthcare providers and patients, and customer support

Data Collection Scenarios

Your Exercises may collect personal data under the following circumstances:

• If you visit our website.
• If you are a client or licensee using Your exercises Home Exercise Program (HEP) Platform.
• If you are an end user of our Home Exercise Program software
• If you contact our support team via email or phone.

In each of these scenarios, this privacy policy will answer the following key questions:

• What personal data do we collect?
• How do we collect this data?
• How will we use your data?
• How do we store and protect your data?
• What are your rights regarding your data?
• How can you contact us?

A. Website Visitors

If you interact with us via our website (excluding login as an existing user), this section explains how your data is processed.
When you visit our website, you can:

• Request information.
• File complaints.
• Register for a free trial of our software.
• Gain access as a student.

Information Collected

If you contact us through our website’s contact forms, we collect the following personal data to respond to your request:

• Full name
• Company/Clinic name
• Email address
• Phone number
• Country of residence
• The content of your message

This data is stored in our cloud-based CRM system for follow-up and support, and we retain it for up to three years after the completion of your inquiry

Free Trial and Student Access Applications

When applying for a free trial or student access, we collect the following data to assess eligibility:

• Full name
• Company/Clinic name (if applicable)
• Profession/Designation (e.g., healthcare provider or patient)
• School/Insititute name (for student access)
• Email address
• Phone number
• Country of residence
• Any additional details provided in the message

This data is stored in our CRM system to manage your application. If you become a client, your data will be retained as long as you hold a license. If you do not proceed with the license, we may retain your data to inform you of future updates or offers

B. Clients and Licensees of Home Exercise Program Software

If you are a client or licensee of Your Exercises Home Exercise Program Platform, we collect personal data when you contact customer support or request additional users to access the system.

Information Collected

We collect the following data from clients and licensees:

• Full name
• Company/Clinic name
• Email address
• Physical address
• Phone number
• Country of residence
• Payment information (e.g., credit card, bank account)
• Any personal details in communication

data is used to fulfill our agreement with you as a licensee and to provide any requested user access. We retain this data for the duration of your license agreement.

C. Home Exercise Program End Users

If you are an end user of our Home Exercise Program Platform (as a patient or client of one of our licensees), Your Exercises processes your data on behalf of the healthcare provider or institution that gave you access.

Data Collection

We collect the following personal data in connection with your use of the Platform:

• Full name, email address, and phone number
• The name and email address of your healthcare provider
• The institution where you are registered
• Your exercise program details
• Progress data (entered by you in the Platform)
• Any personal data in documents, pictures, or videos uploaded by you or your healthcare provider

How We Acquire Data

Data is collected when your healthcare provider creates an account for you, updates your information, or when you upload progress data or documents to your account.

Data Use

We use your data to:

• Enable use of the Platform and manage your account
• Track and record your progress
• Support your healthcare provider in delivering a tailored exercise program
• We will not use your data for any other purpose. We do not share your data with third parties, except for service providers that assist in software operation and data storage, including AWS, Google Cloud, Calendly, and HubSpot. We have data protection agreements in place with these providers.

Data Processing and Storage

Data is stored in various AWS data centers depending on your region. For example, if you are based in the UK, your data will be stored in an AWS center in the UK. Data is retained according to the instructions of our licensee, and we will delete your data upon their request.

D. Contacting Our Support Staff

If you contact our support team by email or phone, we will collect the necessary information to assist you.

Information Collected

• Full name
• Company/Clinic name (if applicable)
• Email address
• Phone number
• Details of your request or inquiry

This data is stored in our CRM system, and we retain it for up to one year after resolving your request. For existing clients, data will be retained for the duration of the license agreement.

Data Security

We employ robust technical and organizational measures to ensure your data is securely processed. All staff undergo privacy training, and strict confidentiality agreements are in place.

We store your data on servers hosted by trusted providers in Canada, the US, the UK, and the EU, in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Your Data Protection Rights

As a data subject, you have the following rights regarding your personal data:

• Right to access: You may request copies of your personal data.
• Right to rectification: You can request correction of any inaccurate or incomplete data.
• Right to erasure: You may request the deletion of your data under certain conditions.
• Right to restrict processing: You can request restrictions on how we process your data.
• Right to object: You may object to certain processing activities.
• Right to data portability: You can request your data be transferred to another organization.

If you are a patient, please contact your healthcare provider for assistance with these requests.

Cookies

We use cookies to improve your experience on our website. Cookies are small text files stored on your device. Our cookies serve various purposes:

• Functional cookies: Necessary for website functionality.
• Marketing cookies: Used for delivering targeted messages.
• Measurement cookies: Help us analyze website usage.

You can control cookie preferences through your browser settings or our cookie consent system.

External Links and Social Media

Our website may contain links to third-party websites and social media platforms. We are not responsible for how these sites handle your data, and we recommend reviewing their privacy policies.

Changes to This Privacy Policy

This privacy policy may be updated periodically. Please check our website for the most current version.

Contact Us

For any questions or concerns regarding your data, please contact our Support Team, at support@yourexercises.com.